Key Responsibilities:
Outbound and Inbound Calling:
- Make outbound calls to potential customers using provided leads or databases.
- Handle inbound calls, providing information and resolving customer queries.
Lead Generation & Follow-up:
- Generate leads by identifying potential customers and understanding their requirements.
- Follow up with leads to nurture interest and ensure ongoing communication.
Customer Service & Relationship Building:
- Respond to customer inquiries accurately and promptly.
- Build and maintain positive relationships by addressing client needs effectively.
Product Knowledge & Pitching:
- Develop a thorough understanding of products and services.
- Present product features and benefits clearly and engagingly.
- Upsell and cross-sell products based on customer needs.
Data Entry & Record Maintenance:
- Accurately record customer interactions and information in CRM or internal systems.
- Maintain organized records of calls, feedback, and customer responses.
Target Achievement:
- Meet or exceed assigned targets for calls, leads, conversions, or appointments.
