Inside Sales Manager

Job description:

Company:The Wellness Shop

Location:Jaipur

Experience:7+ years

Role Overview :

TheInside Sales Managerwill lead, scale, and optimise a high-performing inside sales organisation acrossB2C (D2C)andB2B / bulk saleschannels. This role demands a strong sales leader who hasbuilt large teams from the ground up, implemented robust sales processes, and consistently deliveredrevenue growth at scale.

You will be responsible forend-to-end ownershipof inside sales performancefrom hiring and training to process design, pipeline management, and target achievement.

Key Responsibilities:

Sales Leadership & Revenue Growth

Own and drive inside sales revenue across D2C and B2B/bulk channels

Define and achieve monthly, quarterly, and annual sales targets

Monitor key performance metrics including conversion rates, ARPU, CAC, and funnel efficiency

Drive high-volume lead conversion while maintaining quality and customer trust

Team Building & People Management

Build, manage, and scale a 50+ member inside sales team

Lead team leads, managers, and senior sales executives

Set clear KPIs, incentive structures, and performance benchmarks

Foster a performance-driven yet ethical sales culture

Hiring, Training & Capability Building

Own the end-to-end hiring process for inside sales roles

Design structured onboarding, product training, and sales playbooks

Conduct regular skill-building sessions, call audits, and coaching reviews

Develop second-line leadership and succession pipelines

Process Design & Sales Operations

Set up and optimise inside sales processes for:

D2C inbound & outbound sales

B2B / institutional / bulk order sales

Design SOPs for lead allocation, follow-ups, CRM usage, escalation handling, and closures

Work closely with marketing, supply chain, and finance to ensure smooth order fulfilment

Improve sales productivity through tools, dashboards, and automation

B2B & Bulk Sales Management

Establish structured processes for bulk sales, distributor sales, and corporate buyers

Define pricing frameworks, negotiation guidelines, and approval matrices

Ensure timely closures, invoicing coordination, and repeat order management

Build long-term B2B relationships through inside sales excellence

Required Skills & Experience:

8+ years of experience in inside sales leadership

Proven experience managing 50+ member sales teams

Strong background in both B2C (D2C) and B2B / bulk sales

Hands-on experience in setting up sales processes from scratch

Demonstrated ability to consistently meet and exceed revenue targets

Excellent hiring, training, coaching, and performance management skills

Strong understanding of CRM systems, call centre metrics, and sales analytics

Highly revenue-oriented, data-driven, and execution-focused

Preferred Background:

Experience in wellness, healthcare, FMCG, nutraceuticals, or D2C brands

Exposure to high-growth, scale-up environments

Experience working with inbound lead funnels and performance marketing teams