Inside Sales Manager

Responsibilities:

• Recruiting, training, and supervising members of the order management team.
• Educating inside sales staff on effectively answering common customer questions.
• Collaborating with the marketing department to ensure that the inside sales staff receive quality leads to pursue.
• Maintaining an accurate record of all leads and actual sales.
• Regularly evaluating the performance of the inside sales team.
• Evaluating current sales conversion practices and procedures to determine whether they are effective in generating sales.
• Recommending and implementing improvements to current sales practices and procedures as needed.
• Addressing and resolving customer complaints.

Inside Sales Manager Requirements:

• 2-4 Years of relevant managerial experience (4-6 total experience)
• Proven experience working as an Inside Sales Manager.
• Proficiency in Microsoft Excel and
• Customer Relationship Management (CRM) software.

Excellent leadership skills.

• Strong analytical and problem-solving skills.
• Sound organisational skills.
• Effective communication skills.
• Exceptional customer service skills.