Description and Requirements
Description and Requirements
The Inside Sales team within Lenovo's Direct Business is responsible for supporting the existing customer base and driving new customer acquisition through outbound calls. The team size ranges between 12-16 ISRs and Account Managers. Below are the key requirements for this role:
. 7-8 years of experience in a customer-facing or inside sales (B2B sales) role, with proven sales capabilities
. Minimum 3 years of experience as a people manager
. Drive 100% coverage of assigned accounts through outbound calls, email, and web-based approaches
. Eagerness to learn and develop expertise in a defined area of the Lenovo India portfolio, including (but not limited to) desktops, laptops, servers, tablets, and services
. Maintain the end-to-end customer journey in MS Dynamics and manage it on a daily basis through CRM (MS Dynamics)
. Support team members in closing large-value deals (including customer interactions via virtual or face-to-face meetings, if required)
. Take ownership of the complete customer sales cycle until fulfillment/delivery
. Drive the team to achieve weekly, monthly, and quarterly targets
. Collaborate effectively with cross-functional teams as required
Key Performance Indicators (KPIs) / Metrics:
. Revenue achievement vs. assigned monthly, quarterly, and annual sales targets
. Pipeline creation and coverage ratio (minimum 3x of quota)
. Account coverage: % of assigned accounts actively engaged per month
. Outbound activity metrics: calls, emails, and touchpoints per ISR per day/week
. Conversion rates across funnel stages (lead → opportunity → closure)
. Sales cycle time reduction and deal velocity
. Customer acquisition: number of new logos added per quarter
. Customer retention and repeat business rate
. Forecast accuracy (weekly/monthly)
. CRM hygiene: % compliance and data accuracy in MS Dynamics
. Team productivity: revenue per ISR and quota attainment % across team
. Employee engagement and attrition within the team
. Cross-sell and upsell contribution across Lenovo product portfolio
Minimum Qualifications:
. Bachelor's degree
. Minimum 3 years of experience as a people manager
. Minimum 8 years of overall sales experience
. Strong command of English (both verbal and written communication)
. High interpersonal skills with the ability to lead and work effectively with a team
Job Location: Bangalore
