Inside Sales Executive

Job Responsibilities:

1. Registering and Managing Inquiries:

• Receive, register, and assign all incoming sales inquiries (email, phone, website, etc.)
• Ensure proper categorization and timely forwarding to relevant team members.

1. Quotation and Proposal Management:

• Prepare and submit quotations/offers as per guidelines and timelines.
• Coordinate with technical and commercial teams for compiling complete proposals.
• Maintain accuracy and consistency in pricing, terms, and documentation.

1. Sales Follow-up & Coordination:

• Follow up on submitted offers with customers and internal stakeholders.
• Support field sales personnel by handling technical and commercial queries.
• Ensure effective communication between customers and the field sales team.

1. Reporting & Documentation:

• Maintain and update offer tracking sheets, including status (open, won, lost, revised, etc.)
• Generate weekly/monthly MIS reports and dashboards for sales team review.
• Assist in preparing documentation for tenders or special customer requirements.

1. CRM & Database Management:

• Enter and update customer records, inquiries, and quote statuses in the CRM system.

1. Customer Service & Relationship Support:

• Provide prompt responses to customer inquiries and ensure high service levels.
• Assist in handling post-offer queries, amendments, and feedback collection.

1. Administrative Support:

• Organize meetings, calls, and reviews for the sales team as needed.
• Maintain proper filing of documents, proposals, and correspondence.

Key Skills Required:

• Strong communication and coordination abilities
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Experience in handling ERP/CRM systems
• Attention to detail and multitasking capabilities
• Positive attitude and team collaboration mindset

Preferred Background:

• Graduate in Business Administration, Engineering, or a related field
• 24 years of experience in a similar role, preferably in industrial products or B2B sales