At
Shipthis, we're on a mission to modernize the freight forwarding industry. Our cutting-edge SaaS platform empowers freight forwarders to digitalize operations, improve efficiency, and deliver exceptional customer experiences.
We're the perfect size for every team member to make a real impact, your ideas can shape workflows, your efforts can move the needle, and your work will help reshape global logistics.
Learn more at
www.shipthis.co
Role Overview
We're seeking a proactive, organized, and customer-focused Inside Sales Executive to manage the journey from first lead contact through onboarding and beyond. You'll be the central point of coordination between our Sales team, prospects, and internal teams ensuring every step is smooth, timely, and documented. This is a multi-stage role involving pre-sales lead management, demo coordination, post-sales onboarding support, and customer touchpoints. Ideal for someone who thrives on ownership, structured follow-ups, and cross-functional teamwork.
Key Responsibilities
Pre-Sales & Lead Management
- Qualify and research inbound leads using agreed criteria.
- Schedule and coordinate product demos for the Sales team.
- Prepare demo materials, set up accounts, and ensure readiness.
- Keep CRM data 100% accurate & up-to-date
Demo & Evaluation Coordination
- Review AI-generated demo notes for accuracy, highlight key decision drivers, and update CRM accordingly.
- Send personalized post-demo follow-ups using AI-assisted content including materials, recap, and clear next steps tailored to the prospect's needs.
- Maintain regular contact during the trial/evaluation period to ensure engagement and address any questions or blockers promptly.
Post-Sales & Onboarding Support
- Facilitate smooth handover to Implementation/Customer Success teams.
- Follow up on pending documents or data from new customers.
- Track go-live dates and ensure commitments are met before launch.
CRM & Reporting
- Document every customer interaction touchpoint in CRM.
- Monitor pipeline movement and prepare weekly/monthly reports.
- Provide accurate data for sales forecasting
Customer Success Touchpoints
- Conduct post-launch check-ins to gather feedback.
- Identify potential upsell or cross-sell opportunities.
- Support resolution of customer issues when needed during the hyper care period.
Desired Qualifications Include
- 13 years in inside sales, sales coordination, or customer success roles (B2B SaaS preferred).
- Familiarity with CRM tools (HubSpot, Salesforce, Zoho, LeadSquared, etc.). Proficient in MS Office tools like SharePoint, etc.
- Strong written and verbal communication skills.
- Exceptionally organized and capable of managing multiple priorities.
- Customer-first attitude with problem-solving mindset.
- Comfortable working cross-functionally across sales, support, onboarding, and operations.
- Bonus: Understanding of freight forwarding/logistics workflows (training provided).
We welcome candidates
- Who is Immediate Joining
- Female candidates returning to work after a career break are strongly encouraged to apply
- Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.
We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, colour, gender, sexual orientation, age, marital status, or disability status.
Job Synopsis
- Job Role: Inside Sales Executive
- Location: Bangalore
- Job type: Full-time, permanent
- Experience (1-3) years
- Industry Type: Software Product
- Functional Area: Sales & Business Development
