Inside Sales Executive / SDR & CSR

Inside Sales Executive / SDR & CSR

Shift: Night Shift

Timing: 9:00 PM To 6:00 AM IST

Communication: English Must Have

Roles & Responsibilities

Sales Development (SDR Responsibilities)

• Qualify inbound and outbound leads to identify potential customers.
• Conduct initial outreach through calls, emails, and LinkedIn to introduce company services.
• Understand prospect requirements and determine their fit for the company's offerings.
• Schedule meetings or demos for the senior sales team with qualified prospects.
• Maintain consistent follow-ups with prospects to move them through the sales funnel.

Inside Sales & Lead Follow-Up

• Manage daily follow-ups with leads through calls, emails, and WhatsApp.
• Track all communication and update lead status in CRM.
• Ensure no lead is missed and maintain a structured follow-up process.
• Assist in sending proposals, presentations, and company information to prospects.
• Support the sales team in closing opportunities by maintaining regular client engagement.

Customer Service (CSR Responsibilities)

• Act as the first point of contact for customer inquiries and support requests.
• Address client questions regarding services, timelines, and processes.
• Maintain strong relationships with existing clients through regular communication.
• Coordinate with internal teams to resolve customer issues quickly and effectively.
• Ensure high levels of customer satisfaction through professional communication.

Workflow & Coordination

• Manage communication between sales, marketing, and operations teams.
• Track project progress and ensure tasks are followed up internally.
• Maintain organized documentation of client interactions, deals, and tasks.
• Ensure smooth handover of clients from sales to the delivery or project team.

CRM & Reporting

• Maintain and update CRM with accurate lead and customer information.
• Track pipeline movement, follow-ups, and sales activities.
• Prepare daily or weekly reports on lead progress and client interactions.

Preferred Skills

• Strong communication and negotiation skills.
• Experience with CRM tools (Zoho CRM, HubSpot, etc.).
• Ability to handle client communication and follow-ups professionally.
• Good organizational and multitasking skills.
• Experience in B2B sales or client servicing is a plus.

• Printing Services

Full-time

Edit job description