Inside Sales Executive

Job description

Inside Sales Executive Financial Assistance Industry

Location: Thane, Mumbai

Shift: 7:30 PM 4:30 AM IST (Fixed, Canada overlap)

Employment: Full-time, Permanent

Reflective Customer Solutions (RCS) is a specialized contact center supporting Licensed Insolvency Trustees (LITs) across Canada. We handle back-office operations, sales, and client support for federally regulated debt relief programs. Our work directly impacts Canadians struggling with financial distress, helping them legally reduce debt through government-approved solutions.

We are looking for Inside Sales Executives to join our India team. You will work exclusively with Canadian clients/leads, guiding them through their first conversation about financial relief options. This is not cold calling, our leads come from inbound sources such as social media, referrals, and marketing campaigns.

Responsibilities

• Make outbound calls to clients who submit an inquiry on our website.
• Understand debtor needs and explain the Federally Regulated Program.
• Build trust through clear, transparent communication.
• Achieve individual and team sales targets.
• Maintain accurate records in CRM and follow up consistently.
• Coordinate with the internal team to ensure smooth application processing.
• Contribute to sales strategies and team growth initiatives.

Requirements

• Proven sales or collections experience preferred (BPO, financial services, or international voice process).
• Strong spoken English with a neutral accent.
• Active listening and the ability to handle objections.
• Resilience under pressure and the ability to manage emotions.
• Excellent phone presence and presentation skills.
• Comfort with CRM systems and multi-tasking.
• Minimum graduate degree required.
• Willingness to work permanent night shift (7:30 PM 4:30 AM IST).

What We Offer

• Base salary plus attractive commission structure.
• Fixed night shift with weekly offs.
• Growth opportunities in a fast-expanding international business.
• Modern office environment in Thane.
• Supportive, performance-driven culture.

At Reflective Customer Solutions, your success directly impacts lives in Canada. If you are motivated, persuasive, and want to grow in an international financial services environment, apply now.