Inside Sales Executive
mechtex - motion drivetronics pvt. ltd- Posted 16 hours ago
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Job Description
To manage the post-sales order execution process, ensuring smooth coordination between customers, Sales and internal departments from order confirmation through payment, ERP processing and dispatch.
Key Responsibilities● Process and verify customer POs, quotations, pricing, payment terms, quantities and delivery requirements.
● Punch confirmed orders accurately into ERP/SAP and maintain complete order records.
● Coordinate with Sales for pricing, commercial approvals, customer requirements and order clarifications.
● Follow up with customers for POs, advance payments, technical/commercial information and required documents.
● Coordinate internally with Engineering, Production, Purchase, Stores, Quality, Accounts and Dispatch to ensure timely order execution.
● Track order status and proactively identify and escalate production, payment, documentation or delivery delays.
● Coordinate with Accounts for payments, credit approvals, invoices and outstanding amounts.
● Coordinate dispatch readiness, documentation, and transport requirements and share dispatch/tracking details with customers.
● Support Sales with order history, customer data, repeat-order opportunities, upselling and cross-selling.
● Maintain accurate order trackers, customer records and ERP data.
● Identify recurring bottlenecks and contribute to improving order-processing SOPs and internal workflows.
Key KPIs● Order punching accuracy & turnaround time
● PO / quotation discrepancy resolution
● On-time order processing & delivery coordination
● Payment follow-up and order-release efficiency
● ERP/SAP & documentation accuracy
● Pending order ageing
● Customer response & issue-resolution time
● Repeat-order / upselling support
● Reduction in order-processing errors and delays
Candidate Profile● 0-1 years of experience in Inside Sales, Sales Coordination, Order Management or B2B Sales Support.
● Strong communication, follow-up and coordination skills.
● Good understanding of quotations, POs, invoices, payments and commercial terms.
● Proficiency in MS Excel/Google Sheets and ERP/SAP.
● Understanding of engineering, motors, electrical components, automation or industrial B2B products preferred.
● Highly organised, detail-oriented and capable of managing multiple orders and stakeholders simultaneously.
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