Inside Sales Executive

Join us as a Inside Sales Executive BPO Services (US Market Focus) at Etech!

KEY RESPONSIBILITIES:

• Prospect & Qualify:Research target accounts (Fortune 1000 and mid-market US companies), conduct cold outreach viaLinkedIn,emailand phone, and qualify inbound leads toidentifyenterprise BPO opportunities
• Discovery & Needs Analysis:Lead discovery calls with operations and procurement leaders; understand their customer service, lead generation, and back-office processing pain points; map their current staffing and cost structure
• Solution Design & Proposal:Design customized BPO solutions combining inbound support, outbound services, lead generation, or technical support based on client needs; prepare compelling proposals with pricing, SLA commitments, and delivery timelines
• Negotiation & Closing:Negotiate contracts, manage deal terms, address stakeholder concerns, and close agreements typically valued at ($60K-600K+ USD) annually
• Relationship Management:Maintainongoing communication with newclientspost-signature;facilitatehandoff to delivery/operations teams;identifyupsellopportunities foradditionalservice lines
• Sales Metrics & Reporting:Track pipeline in CRM (HubSpot), provide weekly forecast updates,maintaincall/activity logs, and report monthly on new business generated, deal velocity, and revenue pipeline
• Market Intelligence:Identifymarket trends in BPO services, competitive positioning, and emerging client needs; provide feedback to leadership on market dynamics

Success Metrics:

• Minimum 8-10 qualified discovery calls per week
• Monthly new business target: $25K-30K USD
• Sales cycle closure: 45-75 daysaverage
• Client acquisition cost ratio management

REQUIRED SKILLS & EXPERIENCE:

• Experience:2-4 years selling B2B BPO services (combination of inbound support, outbound, lead generation, tech support, or contact center operations) to US enterprises
• Sales Skills:Proventrack recordclosing deals; comfort with high-volume cold outreach (email, phone); strong discovery and consultative selling ability
• Industry Knowledge:Deep understanding of contact center operations, cost structures, SLAs, staffing models, and delivery metrics (AHT, FTE, FCR, CSAT); familiarity with outsourcing buyer psychology
• Communication:Fluent English with excellent verbal and written communication skills; ability to translate technical BPO concepts into business benefits for executive audiences
• CRM Proficiency:Demonstratedexperience with Salesforce, HubSpot, orsimilar salestools; ability tomaintainaccuratepipeline, forecast, and activity data
• Resilience & Persistence:Comfort with rejection and refusal; ability to move forward quickly from no answers; high activity tolerance
• US Market Knowledge:Familiarity with US enterprise buying cycles, business practices, and market terminology; ideally prior experience selling to or managing US clients

Nice-to-Have:

• Prior experience at a BPO company (GENPACT, WIPRO, IQVIA, EXL, Hinduja Global Solutions, etc.)
• Experience selling multiple service lines simultaneously
• Background in contact center operations or customer service delivery
• Exposure to sales methodologies (Sandler, SPIN Selling, Consultative Selling)

WHAT YOU'LL BRING:

• Ambitious & Growth-Minded:You view this role as your entry point to scaling an enterprise sales career;you'recomfortable with full commission upside and want to build something from the ground up
• Detail-Oriented but Action-Focused:You balance thoroughprospectresearch with quick decision-making; youdon'tlet analysis paralysis slow you down
• Relationship Builder:You naturally build rapport with executives; people enjoy talking to you; you understand that trust is foundational to enterprise deals
• Self-Directed:Youdon'tneed daily supervision; you manage your own pipeline, prioritize your day, and stay accountable to targets
• Problem Solver:When a prospect raises an objection,you'recreative in finding solutions rather than accepting no at face value
• Learner:You'recurious about new BPO service offerings, client industries, and market shifts; you ask questions to deepen your understanding

WHY JOIN US:

Compensation & Incentives:

• Base Salary: 8,00,000 - 12,00,000 per annum
• Commission: 30-50% of base salary (2.4-6 lakhs annually) based on monthly new business targets
• Performance Bonus: 1,00,000 - 2,00,000 annually on exceeding quota
• Total Earning Potential: 12-20 lakhs annually for top performers
• Growth Opportunities:
• Clear advancement path to Senior Sales Executive
• Leadership development in a high-growth company
• Exposure to enterprise sales, contract negotiation, and P&L management

Company Culture:

• Fast-paced, scaling startup with flat hierarchy and direct access to leadership
• Success-driven environment where top performers are recognized and rewarded
• Collaborative team culture with regular strategy sessions, and team wins celebrations

Why This Role Stands Out:

• Build from Scratch:You'renot replacing someone;you'rebuilding this sales function from zeromassive upside if successful
• Uncapped Commission:Unlike corporate hierarchies,there'sno commission ceiling; the more you sell, the more you earn
• US Enterprise Experience:Rare opportunity for India-based professionals to sell directly to Fortune 1000 clients; globally transferable credentials
• Specialized Knowledge:BPO salesexpertisebecomes a differentiator for future roles;it'snot generic SaaS experience

Apply now and be part of our journey!