Inside Sales Executive

Job Opening: Inside Sales Executive

Location: Mumbai

Experience: 03 years

Company: Deshco Hotels & Villas (www.deshco.com)

Role Overview

We are looking for a high-energy Inside Sales Executive who can handle guest inquiries, understand their requirements, recommend the right villas, and convert leads into confirmed bookings.

This is a target-oriented role focused on speed, communication, and conversions.

Key Responsibilities

1. Lead Handling & Conversion

Respond to inbound calls, WhatsApp, and website inquiries.

Understand guest needs (dates, group size, occasion, location).

Recommend suitable Deshco villas from our curated portfolio.

Follow up promptly and close bookings with high conversion efficiency.

2. Customer Communication

Provide accurate information on pricing, availability, amenities, and policies.

Maintain polite, professional, and solution-oriented communication at all times.

Manage escalations or complex queries by coordinating with senior sales or operations.

3. Coordination & Follow-up

Work with operations/concierge teams for special requests, arrangements, or clarifications.

Ensure guests receive confirmations, payment links, and check-in details on time.

4. Reporting & CRM Updates

Maintain records of leads, follow-ups, conversions, and pending inquiries.

Update CRM/trackers daily with call notes, booking status, and customer details.

Share daily/weekly performance updates.

Ideal Candidate Profile

Excellent communication (spoken & written).

Fast, proactive, and comfortable handling many inquiries at once.

Strong persuasion and sales aptitude.

Patient, positive, and guest-friendly attitude.

Ability to work in a target-driven, fast-paced environment.

Must-Haves

03 years of experience in sales/customer service/hospitality (freshers welcome).

Comfortable with phone-based interaction and follow-ups.

Basic knowledge of Google Sheets/CRM is a plus.

Willingness to work on weekends and holidays (rotational).

Why Join Deshco Hotels & Villas

Work with India's leading private villa brand

Learn structured sales processes and hospitality communication

Attractive incentives based on performance

Fast career growth into Senior Sales, Villa Specialist, or Relationship role