About Us
We are one of India's most respected names in CNC productivity, programming, and skill development software. Proudly indigenously developed, our products including CAPSturn, CAPSmill and profiCNC are trusted by leading manufacturing firms in India and across 30+ countries worldwide.
Role Summary
As an Inside Sales Engineer, you will play a key role in our business development efforts managing customer inquiries, supporting technical discussions, ensuring smooth coordination of demos and follow-ups, and driving conversions. You will work closely with customers and internal teams throughout the pre-sales and post-sales journey, while also contributing to lead generation and marketing campaigns.
Key Responsibilities
- Attend and respond to customer inquiries via phone, email, and online platforms.
- Qualify leads and ensure consistent follow-up throughout the sales funnel.
- Understand customer requirements, handle technical queries, and coordinate demos with application experts.
- Facilitate Proof of Concept (POC) discussions between customers and the technical team.
- Manage logistics for expert-led webinars - send invitations, track participation, and collect feedback.
- Stay engaged with customers across pre-sales and post-sales phases.
- Monitor and follow up on post-sales activities handled by the technical/application team.
- Conduct courtesy calls post-implementation to gather customer feedback and escalate objections if needed.
- Execute cold calls and mass email campaigns to generate leads and promote company solutions.
- Maintain accurate CRM records and share insights with sales and marketing teams.
- Work with defined sales KPIs and performance targets, aligned with company strategy.
Requirements
- Diploma or Degree in Mechanical / Production / Mechatronics or related discipline.
- Strong understanding of sales principles and customer engagement.
- 1–3 years of experience in industrial, inside, or B2B technical sales is preferred
- Excellent communication and interpersonal skills.
- Knowledge of CRM tools, MS Office, and online meeting platforms.
- Self-motivated, organized, and goal-driven.
- Exposure to CNC machines, CAM software, or manufacturing technologies is an advantage.
- Good communication skills in English, Hindi, and the local language.
What We Offer
- Be part of a globally respected, indigenously built brand in the CNC domain.
- Flat organizational structure that encourages innovation, ownership, and new ideas.
- Performance-driven culture with clearly defined KPIs and growth opportunities.
- Exposure to technical learning, strategic selling, and international customer engagement.
- Collaborative, transparent, and innovation-led work environment.
