Inside Sales & Customer Service Executive

We're Hiring: Inside Sales & Customer Service Executive

Location: Santacruz West, Mumbai

At Fang Oral Care, we're building a new-age oral care brand focused on premium, preventive everyday care through thoughtfully formulated products and a strong customer-first experience.

We're looking for a proactive and persuasive Inside Sales & Customer Service Executive with 1–2 years of experience in tele-calling, sales, and customer handling.

The role will primarily focus on abandoned cart and sales follow-ups, customer communication, CRM management, lead conversion, and ensuring a smooth customer experience across every interaction.

Key Responsibilities

- Follow up with customers who have abandoned carts or shown purchase intent

- Handle inbound and outbound customer calls

- Convert leads and customer enquiries into successful orders

- Manage regular follow-ups with potential and existing customers

- Maintain accurate customer records, conversations, and follow-up status in the CRM

- Handle customer queries and provide timely support

- Coordinate internally wherever required to resolve customer concerns

- Track conversions, follow-ups, and customer interactions

- Use CRM, AI, and digital tools to improve productivity and customer communication

Requirements

- 1–2 years of experience in tele-calling, telesales, inside sales, or customer service

- Strong verbal communication and interpersonal skills

- Strong calling, persuasion, and sales conversion skills

- Good follow-up and customer-handling abilities

- Comfortable working with CRM tools

- Tech-savvy and quick to learn new platforms

- Well-versed with AI tools

- Target-oriented, organised, and proactive

- Ability to handle customers professionally and confidently

If this sounds like you, we'd love to hear from you.

Apply now or share your profile with us.