Inside Sales Counsellor

Roles & Responsibilities:

1) Calling & Follow-Up: Engage with potential NIIT learners to communicate NIIT's mission of providing career advancement opportunities.

2) Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including:

• Interest Creation: Generate interest in NIIT's programs.
• Product Demonstration: Effectively demonstrate the benefits and features of NIIT's offerings.
• Sales Closing: Convert leads into customers by closing sales.
• Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale.

3) Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes.

4) Record Maintenance: Keep detailed records of all interactions and communications with leads and customers.

Mandatory Skills:

1. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes.
2. Goal Orientation: Strong drive to achieve and exceed sales targets.
3. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs.
4. Communication & Influencing Skills: Ability to effectively communicate and engage with strangers, making persuasive arguments for NIIT's offerings.
5. Self-Motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment.
6. High Integrity: Demonstrated honesty and strong ethical principles in all dealings.

Additional Requirements:

• Ability to work in a fast-paced and target-driven environment.
• Excellent interpersonal skills and the ability to build strong relationships with customers.
• Strong organizational skills with attention to detail.
• Proficiency in using CRM software and other sales tools.