Respond to customer enquiries received through calls, emails, and other electronic channels in a timely and professional manner.
Support customer-facing sales teams by preparing budgetary quotations for standard and less complex requirements.
Coordinate customer visits, meetings, and sales events, including preparation and execution support.
Process customer orders and generate order acknowledgements, invoices, and shipping notifications.
Communicate order status, inventory updates, delivery timelines, and other sales-related information to internal and external stakeholders.
Assist in resolving customer concerns related to orders, shipments, and after-sales support.
Compile, analyze, and report inventory and stock status information where processes are standardized and repetitive.
Support branch operations and retail sales activities to ensure smooth execution of sales processes.
Collaborate with cross-functional teams to improve customer satisfaction and operational efficiency.
Maintain accurate sales and customer records while supporting sales pipeline activities and forecasting processes.
Action Oriented
Customer Focus
Effective Communication
Collaboration and Teamwork
Account Planning
Sales Pipeline Management
Sales Forecasting
Channel Awareness
Problem Solving and Sense Making
Adaptability to Different Audiences
Integrating Customer Perspective
Values Differences and Inclusion Education, Licenses, Certifications: High school diploma, secondary education certificate, or equivalent experience required.
Additional education in Sales, Business Administration, Marketing, or related disciplines will be an advantage.
May require compliance with export control or sanctions regulations, depending on business requirements.
Experience
Minimum 3 years of experience in retailer segment sales support, inside sales, branch operations, or customer service roles.
Experience in retail, fleet, or multi-line business sales environments preferred.
Intermediate level knowledge gained through training, education, or on-the-job experience.
Prior exposure to customer-facing sales coordination activities will be an added advantage.
Strong customer service and interpersonal skills.
Good verbal and written communication abilities.
Knowledge of sales coordination and order management processes.
Ability to prepare quotations, process orders, and manage sales documentation.
Inventory tracking and reporting skills.
Ability to work collaboratively with sales, operations, and customer support teams.
Basic analytical and problem-solving capabilities.
Proficiency in MS Office and ERP/CRM systems preferred.
Ability to manage multiple priorities in a fast-paced environment.
