Inside Sales Coordinator

About IDEX:

With over 8,800 employees and manufacturing operations in more than 20 countries, IDEX is a high-performing, global enterprise committed to making trusted solutions that improve lives. Founded in 1988 with three small, entrepreneurial manufacturing companies, we're proud to say that we now call more than 50 diverse businesses around the world part of the IDEX family. By growing our existing businesses and acquiring new ones, we now have total company sales of more than $3.1 billion.

IDEX India is a wholly owned subsidiary of IDEX Corporation and a leading global manufacturer of highly engineered industrial products and technologies. Our commercial office is located in Mumbai, along with two world-class manufacturing facilities in Vadodara and Sanand, spanning over 350,000 sq. Ft.

About the Role:

Inside Sales Coordinators are key roles in our Aftermarket Inside Sales teams. These customer-facing roles will correspond with our global customers and channel partners, preparing quotations, answering technical questions, and handling customer orders. TSC's also work closely with field service, engineering and operations on key customer deliverables. The primary goal is to provide world class customer service and solutions.

Who are we looking for

Education

• Related post-secondary education or equivalent experience is required.
• A technical post-secondary or equivalent degree is preferred.

Experience

• 2-4 years of related experience with a proven customer service track record in a technical sales environment
• Prior experience in a manufacturing environment is desired.

Key Responsibilities

• Fielding inquiries and providing responsive service support to customers and channel partners
• Occasional troubleshooting of customer issues and preparing technical solutions
• Liaise between Field Service and Engineering teams for facilitation of project success, interpret technical drawings and bills of materials to identify parts and assemblies
• Preparing detailed proposals/quotes critical replacement parts and/or service requirements
• Reviewing purchase orders and working closely with order entry to process in a timely manner
• Coordinating with manufacturing operations & logistics teams to execute on customer orders as needed
• Facilitating advanced or customized requests with engineering teams to overserve key customers
• Other duties as requested

What's in it for you

At IDEX , We are committed to building a workplace where everyone feels valued, supported, and empowered to do their best work every day. Our Diversity, Equity and Inclusion (DEI) strategy is designed to foster a workforce where all employees have the opportunity to develop and thrive a core value and strategic advantage aligned with our growth initiatives. Differences are celebrated, and contributions appreciated. That sense of belonging forms powerful teams, enhances our global culture, and contributes to our ability to innovate with speed.

If this sounds like a role for you, apply now!

We look forward to meeting you.