Inside sales Associate

Role Description The Inside Sales Associate is a full-time, on-site position based in Bengaluru. This role involves handling inbound and outbound calls, responding to inquiries, and providing timely information about services to prospective and existing clients. The Inside Sales Associate will generate and qualify leads, maintain accurate records in CRM or sales tracking systems, and support account management activities by coordinating follow-ups and ensuring customer satisfaction. Daily tasks include collaborating with the sales and recruitment teams, preparing basic sales reports, and contributing to continuous improvement of sales processes. The role also requires maintaining professional communication standards and representing SHRS – SARIKA HR SOLUTIONS in a customer-centric manner.

Qualifications

• Candidates should possess strong Inside Sales skills, including handling calls, presenting services, and closing opportunities.
• Candidates should possess Customer Service and Customer Satisfaction skills to manage inquiries, resolve issues, and build long-term client relationships.
• Candidates should possess Lead Generation skills to identify prospects, qualify leads, and support new business development.
• Candidates should possess Account Management skills to assist in maintaining client accounts, coordinating follow-ups, and supporting retention efforts.
• Strong verbal and written communication skills, with the ability to engage professionally with clients and internal stakeholders.
• Comfort with using CRM tools, spreadsheets, and basic office software to track leads and sales activities.
• Ability to work in a fast-paced environment, prioritize tasks, and meet targets and deadlines.
• Relevant experience in inside sales or customer-facing roles; a background in HR services or staffing is an advantage.
• Minimum of a high school diploma; a bachelor's degree in Business, Marketing, or a related field is preferred.