TL;DR
Join a fast-growing US-based brand operating in the foodservice industry, where you'll support customer enquiries, inbound leads, and account communication. This is a hands-on role for someone who is organised, responsive, and ready to help shape the next stage of growth.
Role type: Full-time and fully remote
Working hours: 3:30pm - 12:30am IST
About the opportunity
Our client is a fast-growing US-based brand operating in the foodservice industry. They're working with restaurant operators, distributors, and industry partners, and demand is growing faster than the current team can support.
This role offers an opportunity to serve as the first line of communication for this business. You'll handle incoming customer and prospect enquiries, support existing accounts, follow up on warm opportunities, and help build the processes that keep communication organised as the business scales.
What you will do
- Serve as the first point of contact for incoming customer enquiries, sample requests, and lead submissions, ensuring every conversation receives timely and professional follow-up.
- Support customers, distributors, and prospects by answering questions, resolving routine issues, and helping them find the information or resources they need.
- Follow up with warm leads and active opportunities, keeping conversations moving and helping schedule meetings when needed.
- Work closely with senior leadership to ensure important customer relationships, enquiries, and opportunities don't fall through the cracks.
- Keep customer and sales conversations organised, maintaining clear records and ensuring the right information reaches the right people at the right time.
- Help build the systems, workflows, and customer support processes that will support the next stage of the company's growth.
Who we are looking for
- You've spent 2+ years in customer support, inside sales, customer success, or a similar customer-facing role.
- You've handled inbound customer enquiries, account requests, lead follow-up, and sales support activities, and you're comfortable managing multiple conversations at once.
- You've worked with CRM systems, customer support platforms, or structured workflows to track communication and keep opportunities moving.
- You're confident communicating with customers and partners over email and phone, and know how to represent a brand professionally.
- You're comfortable working from established processes while also helping improve them as the business grows.
- You're organised, responsive, and dependable, with strong attention to detail and follow-through.
Bonus points if you have
- Experience in consumer brands, food, beverage, CPG, or FMCG.
- Experience working with distributors, samples, or customer-facing logistics.
- Familiarity with CRM tools, shared inboxes, or structured follow-up workflows.
