ONLY APPLICANTS BASED IN MUMBAI OR NEARBY MAY APPLY
Requirement for an Inside Sales & Sales Operations Support Associate
Company Description
Mahisa is a leading manufacturer of industrial hot-melt adhesive dispensing systems and packaging automation solutions in India since the past 30 years. We cater to the primary/secondary packaging needs of the industry. For more information, you may visit our website: www.mahisa.com
Our company is a family-owned business based in Mumbai. We pride ourselves on being a close-knit team that values hard work and dedication. We are passionate about providing our customers with the best hot-melt adhesive dispensing equipment and packaging automation solutions in the industry.
Join our team and contribute to redefining packaging automation with user-friendly solutions and unparalleled expertise. At Mahisa, excellence and efficiency are at the heart of every package.
Position:Inside Sales & Support Associate
Location:Saki Naka, Mumbai
Requirement:Full-time (Mon Sat), 9.00 AM to 5.30PM
Start:Immediate
This role is responsible for strengthening our sales system by ensuring:
- Lead qualification and response discipline
- Quotation coordination and follow-up tracking
- CRM data accuracy
- Installed base management
- Repeat business continuity
This is a structured, process-driven role focused on coordination, follow-ups, and data discipline, not field sales. Sales Engineers will continue to own final revenue and field relationships. This role supports and strengthens that system.
Key Responsibilities:
- Lead Management & Qualification
- Capture and log all incoming leads
- Conduct first-level qualification calls
- Classify leads and assign to appropriate Sales Engineer
- Maintain clean pipeline tracking
- Quotation Coordination & Follow-Up
- Prepare and share quotations
- Maintain structured follow-up schedule
- Track quote-to-order progress
- Ensure no enquiry goes unattended
- CRM Management & Data Accuracy
- Maintain accurate CRM records
- Verify, standardize and upload legacy customer records into CRM
- Prepare weekly pipeline and follow-up reports for review.
- Installed Base & Repeat Business Continuity
- Maintain database of customers and installed machines
- Segment customers (high / medium / low activity)
- Conduct periodic outreach to existing customers
- Update machine status and usage patterns
- Track last purchase date of consumables and flag inactive customers
- Support continuity of consumables business through structured follow-ups.
- Marketing Support
- Support marketing-generated leads
- Maintain customer databases
- Assist in campaign follow-up
- Support exhibition and event lead tracking
What this role is NOT:
- Not a field sales role
- Not responsible for revenue closing ownership
- Not responsible for final commercial negotiation
Qualifications & Skills:
- BE / BTech / BBA / BCom / BMS, or a related degree
- 1-3 years in B2B sales coordination / inside sales / industrial back-office sales. Freshers may be considered if they demonstrate strong communication skills and structured thinking ability.
- Excellent written and verbal communication skills
- Comfortable speaking with industrial customers
- High follow-up discipline and ability to persist politely
- Organised and process-oriented
- Exceptional communication and coordination skills to work collaboratively with cross-functional teams
- Proficiency in MS Excel and other MS Office tools
Why Join Us
- Work with a dynamic team in a rapidly growing manufacturing company
- Opportunity to build structured sales systems
- Direct exposure to business operations
- Long-term growth potential in sales operations
This role requires strong ownership mindset and daily discipline. If you are a proactive and detail-oriented professional and are interested in this opportunity, we would love to hear from you!
Apply now!
