Inside Sales Admission Officer

AboutUs

Aakash Educational Services Ltd. (AESL) is one of India's most trusted names in test preparation, renowned for providing students with a competitive edge through both classroom and digital learning experiences. We offer preparation for major entrance exams like the National Eligibility cum Entrance Test (NEET), Joint Entrance Examination (JEE - Main & Advanced), and school/board examinations, as well as Scholarship exams and Olympiads.

Our approach aims around each student's unique learning needs, with highly qualified and passionate instructors dedicated for helping students to realize their dreams. Employees at AESL workonthe philosophy of Student First and put in great efforts to offer best in class educational services to our students & parents

Purpose of the ADMISSION COUNSELLOR role:

The ADMISSION COUNSELLOR is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

As an ADMISSION COUNSELLOR, you are expected to:

1.Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.

2.Ensure collection of outstanding fee from parents within the specified time.

3.Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.

4.Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.

5.Ensure adherence to internal processes and compliances.

To be successful in the ADMISSION COUNSELLOR role you are required to have:

1.An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.

2.Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.

3.Fluency in communication of English and Regional language.

Must have Attitude:

1.Customer Orientation

2.Sense of Ownership and Accountability.

3.Result orientation

4.Emotional intelligence for working in a Team.

Qualification:

1.Must have bachelor's degree.

2.Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience:

1.Previous experience in counselling of educational services.

2.

Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions:

External

oStudents, Parents & School's Representatives.

Internal

oBranch's Academic & Non-Academic teams.

oRegional Student Support Centre.

oRegional Sales & Operations Team.