Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
- 3–5 years of experience in a production application support with a solid understanding of ITIL processes.
- Strong working knowledge of Linux
- Hands-on experience with Splunk and familiarity with various monitoring tools.
- Excellent communication and interpersonal abilities, with proven capability in managing escalations.
- Experience in managing L1/L2 incidents and service requests.
- Proficient in email queue management
- Capable of initiating and managing bridge calls for priority incidents and release activities.
- Basic understanding of servers and web‑based application functionality.
- Comfortable working in a 24/7 environment, with flexibility for rotational shifts and additional hours when required..
