Infrastructure Operations Lead

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Infrastructure Operations & Technical Leadership

• Manage and support enterprise infrastructure environments across on-premises and cloud platforms.
• Automate infrastructure provisioning, configuration, and lifecycle management using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
• Manage and monitor infrastructure performance, capacity, availability, and reliability using modern observability platforms such as Prometheus, Grafana, ELK, and Loki.
• Implement and maintain security hardening, patch management, vulnerability remediation, and compliance controls across infrastructure environments.
• Troubleshoot complex infrastructure issues, perform root cause analysis (RCA), and drive timely resolution of incidents and problems.
• Support disaster recovery (DR), business continuity planning, and resilience initiatives.
• Maintain accurate technical documentation, architecture diagrams, automation workflows, operational runbooks, and standard operating procedures (SOPs).

Service Ownership & Customer Engagement

• Act as a technical lead for assigned infrastructure services and customer environments.
• Participate in customer reviews, technical discussions, governance meetings, and service improvement initiatives.
• Build strong working relationships with customers, stakeholders, and internal teams to ensure a high level of customer satisfaction.
• Understand customer business priorities and proactively identify opportunities to improve service quality, efficiency, and customer experience.
• Provide technical guidance during major incidents, escalations, and critical service situations.

Process Improvement & Operational Excellence

• Identify opportunities to improve operational efficiency, service quality, and customer experience.
• Drive standardization, simplification, and optimization initiatives across infrastructure operations.
• Lead continuous improvement efforts using Lean and operational excellence principles.
• Collaborate with global infrastructure and operations teams to establish and promote best practices.
• Drive measurable improvements in operational effectiveness, service reliability, and customer outcomes.

Automation, AI & Innovation

• Drive automation initiatives to reduce manual effort and improve service reliability.
• Explore and implement AI and GenAI-driven operational improvements and intelligent automation use cases.
• Collaborate with automation teams to modernize operational processes and workflows.
• Evaluate emerging technologies and recommend innovative solutions that improve operational efficiency, service reliability, and business outcomes.
• Measure and communicate the business value and outcomes achieved through automation and innovation initiatives.

Leadership & Collaboration

• Provide technical leadership, mentoring, and coaching to team members while fostering competency development and knowledge sharing.
• Coordinate activities across global and multi-region teams to ensure seamless service delivery.
• Influence stakeholders and drive cross-functional initiatives without direct authority.
• Lead cross-functional initiatives involving operations, automation, process improvement, and service transformation.
• Demonstrate strong social competency by building relationships, influencing stakeholders, and collaborating effectively across global teams and functions.

Foster a culture of ownership, accountability, collaboration, and continuous learning.

Qualifications

Educational qualification:

Bachelor of Engineering in Computer Science or Information Technology or Equivalent

Experience :

7–12 years of experience in Infrastructure Operations, Cloud Operations, Platform Engineering, or Managed Services environments

Mandatory/requires Skills :

Strong experience managing and supporting enterprise infrastructure environments across on-premises and cloud platforms.

• Experience working within 24x7, Follow-the-Sun, or globally distributed operational support models.
• Practical experience with one or more public cloud platforms:
• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)
• Proven experience designing and implementing Infrastructure as Code (IaC) solutions using Terraform and Ansible.
• Strong scripting and automation skills using Python, PowerShell, Bash, or equivalent scripting languages.
• Experience with monitoring, observability, and logging platforms including Grafana, Prometheus, ELK, Loki, or similar tools.
• Experience implementing infrastructure security controls, patch management, vulnerability remediation, and compliance requirements.
• Strong troubleshooting, root cause analysis (RCA), and problem-solving capabilities within complex infrastructure environments.
• Experience supporting disaster recovery (DR), business continuity, and resilience initiatives.
• Demonstrated experience leading service improvement, automation, or transformation initiatives with measurable business outcomes.
• Demonstrated experience leading cross-functional initiatives and driving change across teams and stakeholders.
• Strong stakeholder management, customer engagement, presentation, and communication skills.
• Experience collaborating with geographically distributed and global teams.
• Experience with Service Management and ITIL-based operational processes.
• Exposure to AI/GenAI tools and their application within IT Operations and Infrastructure Management.