Infrastructure Manager

Company Description

At Vassar Digital, we bring the latest advancements in GenAI technology to real-world applications, transforming customer experiences and boosting employee productivity. With over 370 GenAI experts and a track record of proven solutions, we help enterprises realize their GenAI vision within 90 days. Vassar Digital, a fully owned subsidiary of Vassar Labs, was founded by visionary MIT alumni who have launched several successful technology ventures.

Job Description:-

The IT Infrastructure Manager will be responsible for overseeing and managing the company's IT infrastructure, ensuring the stability, security, and scalability of our systems.

Responsibilities:

• Develop and implement strategic plans for IT infrastructure in line with organizational objectives.
• Design, implement, and manage the company's IT infrastructure, including servers, storage, networks, and cloud services.
• Develop and implement policies and procedures for information technology and infrastructure management to ensure compliance with SOC 2, for example, access management, disaster recovery and data backup.
• Ensure the security, reliability, and efficiency of IT infrastructure.
• Oversee and maintain cloud environments, ensuring optimal performance and availability.
• Monitor system performance, troubleshoot issues, and ensure high availability and reliability.
• Implement and enforce security policies and procedures to protect IT assets and data.
• Manage vendor relationships related to IT infrastructure.
• Collaborate with other departments to understand their technology needs and deliver appropriate solutions.
• Stay current with industry trends and advancements, making recommendations for technology upgrades and improvements.
• Manage incoming tickets and ensure team meets SLA requirements
• Ensure IT infrastructure complies with relevant compliance and regulatory standards (i.e. SOC 2).
• Partner with Cyber Security team to implement and maintain security measures and security software and policies to protect the organizations data and systems.
• User Account and Access Permissions Administration: Manage user accounts and associated permissions within our systems and software products ensuring that users have the requisite access rights to resources and data.
• Employee Onboarding and Offboarding: Create and configure user accounts across various systems and applications, ensure that new employees receive the necessary hardware, grant appropriate access based on employees roles, and arrange for training of products, helping them become familiar with all systems and tools. At offboarding, disable &/or remove access to all systems and applications promptly, and coordinate the return of company-owned hardware and assets.

Required Skills :

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT infrastructure management.
• Strong understanding of IT infrastructure technologies and best practices.
• Strong expertise cloud environments, including design, implementation, and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong understanding of network infrastructure, virtualization, and containerization solutions.
• Solid knowledge of cybersecurity principles and best practices.
• Experience with disaster recovery planning and implementation.
• Experience with AWS, Google Cloud or Azure cloud environments, experience with multiple cloud environments is preferred.
• Excellent communication and interpersonal skills.