Infrastructure Lead

Key Responsibilities:

Platform ownership and governance

• Own administration and architecture for the Atlassian estate: Jira, Jira Service Management, Confluence and associated applications and integrations.
• Establish and enforce governance: project and space creation standards, workflow and screen scheme rationalisation, custom field discipline, and permission and access models.
• Prevent the sprawl that makes Atlassian estates unusable at scale — consolidate where configurations have diverged without reason, and hold the line on new ones.
• Own upgrade, migration and vendor release management, and maintain the licensing and cost position.

Service management enablement

• Own the Jira Service Management configuration that underpins IT service management: request types, queues, service level agreements, approval flows and the service catalogue.
• Build the reporting that gives IT leadership a real view of delivery throughput, service performance and backlog health.
• Partner with the Helpdesk Lead and the wider support function as IT service management shifts to a Hyderabad-centred model.

Automation and integration

• Build automation that removes manual administration — automation rules, scripted workflows and self-service patterns.
• Own integrations between Atlassian and the Microsoft 365 and Teams estate, source control and CI/CD tooling, and monitoring and alerting platforms.
• Enable the delivery teams to work in a consistent way across the SAP, commerce, data and infrastructure functions without imposing a process that does not fit their work.

Controls and leadership

• Own access governance and audit evidence for the Atlassian estate, including SOX-relevant change and approval records.
• Ensure Confluence is a functioning knowledge estate rather than a document graveyard — this platform is where the transitioning organisation's knowledge will land or be lost.