Employment Type: Full-time / 5 Days a week
Shift Timing: US Shift Timing (6 PM - 3 AM IST)
Experience: 7-15 years
Work location: Noida/ Hyderabad/ Trivandrum
Mode: Work from Office
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Provide support to the Engineering Teams to facilitate development and testing activities
- Ability to identify, diagnose, and resolve full application stack problems, end-to-end, including network connectivity, traffic utilization, authentication, ssl, and application debugging.
- Standard system administration duties including server install, system/application install, patch management, log analysis, and customer account setup.
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
- Continue to evolve the use of automation and configuration management
- Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan
- Work with hosting services, managed service providers, and contracted support to deliver innovative solutions for a wide range of product and service offerings.
- Assist in capacity planning activities, to include creating and presenting technical specifications and requirements for purchasing of new servers and networking equipment
- Participate in after-hours upgrades, maintenance troubleshooting, and on-call availability as needed.
- Function as a project lead to ensure major projects are kept on track and key deliverables met
- Function as a team lead and be able to mentor and train junior personnel
SKILLS and EXPERIENCE:
- Bachelor's degree in Computer Science, MIS, or Engineering, plus 7+ years of relevant experience
- High level of knowledge with Linux Servers, Windows Servers, Databases, and Networking
- Experience with automation tools such as Puppet, Chef, and Ansible
- Experience with Docker CE as well as Docker Data Center infrastructure or equivalent
- Design level expertise for SaaS operating platforms
- Knowledge of VMware virtual systems and cloud infrastructure, in a managed service environment
- Strong scripting knowledge
- Excellent problem solving and effective research skills
- Good customer service skills
- Dedication and willingness to work some alternative schedules as necessary
- Industry certifications are strongly desired: Red Hat (RHCSA/RHCE), Windows (MCSA / MCSE), and/or Network (CCNA, CCNA Security)
- SOC2 or equivalent compliance experience strongly desired
- Project management experience in a hands-on role
