DISCLAIMER: This position is open only for candidates in Mumbai. Applications from other locations will not be considered
About PeopleHum
peopleHum is a Human Capital Platform, built for the next decade, we're on a mission to transform The Future of Work. The winner of the 2019 Global Codie award, used by organizations around the world.
It is an intuitive, agile and integrated platform built for a complete multi-generational employee experience, from hiring to performance, engagement and HRMS, with the power of machine learning and automation.
Find out more - https://www.peoplehum.com
Role Overview
We're hiring an Infrastructure Engineer with 12 years of experience to help keep our systems stable, accessible, and secure across local data center environments, office infrastructure, and cloud-connected platforms. In SaaS, reliability is not just about applications, it's also about the machines, operating systems, hardware health, access controls, and the day-to-day operational backbone that keeps everything running smoothly.
You'll work closely with DevOps/SRE, Security, and IT teams to support local infrastructure, system administration, hardware readiness, and operational troubleshooting. This role is primarily focused on data center setup, physical infrastructure, Linux/Windows systems, and hardware lifecycle management, with limited networking responsibilities where needed.
Key Responsibilities
- Support day-to-day infrastructure operations across production and non-production environments
- Manage and maintain physical servers, office systems, hardware assets, and local data center equipment
- Assist with machine provisioning, rack setup, hardware checks, cabling coordination, server bring-up, and replacements/upgrades
- Monitor and troubleshoot Linux and Windows servers, including system health, logs, storage, services, user access, and performance issues
- Handle OS-level operational tasks such as patching, hardening support, reboot coordination, disk usage checks, and service recovery
- Support onboarding and maintenance of infrastructure components such as servers, desktops, laptops, backup systems, and access devices
- Troubleshoot issues related to machine availability, hardware failures, OS boot problems, storage utilization, login/access issues, and basic application reachability
- Maintain asset inventory, infrastructure documentation, SOPs, runbooks, and change logs
- Assist with monitoring and alerting for server health, disk usage, uptime, system load, and infrastructure availability
- Participate in incident response support, triage, issue isolation, RCA inputs, and follow-up fixes
- Coordinate with DevOps/SRE and Security teams to ensure infrastructure changes are safe, documented, and production-ready
- Provide basic support for networking components where required, such as firewall coordination, VPN checks, DNS verification, and connectivity troubleshooting
- Support office and hybrid infrastructure environments, including basic wireless/AP health checks and coordination with networking teams when needed
Required Skills & Qualifications
- 12 years of experience in Infrastructure Engineering, IT Operations, System Administration, NOC, or Data Center Support
- Strong understanding of Linux and Windows system administration basics
- Familiarity with physical server handling, hardware troubleshooting, machine setup, and data center/office infrastructure operations
- Comfortable with system logs, OS troubleshooting, process/service management, and basic performance analysis
- Good understanding of storage, disk management, system health checks, backups, and access control basics
- Working knowledge of networking fundamentals such as TCP/IP, DNS, HTTP/HTTPS, and basic routing concepts
- Exposure to at least one cloud platform (AWS / Azure / GCP) is a plus, especially for hybrid infrastructure support
- Understanding of security basics such as access controls, least privilege, patching hygiene, and operational security practices
- Ability to write clear issue reports with reproduction steps, evidence, impact, and resolution details
DISCLAIMER: This position is open only for candidates in Mumbai. Applications from other locations will not be considered
Must have skills
- Hands-on experience with Linux and Windows machine administration
- Familiarity with local data center setup, physical hardware support, server provisioning, and machine lifecycle handling
- Experience troubleshooting hardware, OS, and user access issues across office or infrastructure environments
- Basic networking knowledge for operational troubleshooting, including DNS checks, IP connectivity, VPN basics, and firewall coordination
- Exposure to Fortigate (FortiGate) firewall operations is a plus
- Exposure to Ruckus Wireless environments is a plus
- Familiarity with infrastructure monitoring tools such as CloudWatch, Grafana, Datadog, ELK, Prometheus, or similar
- Basic scripting skills in Bash or Python to automate repetitive operational tasks
- Curiosity about how infrastructure fails in real-world environments and how to make it more reliable
Good to have skills
- Exposure to AWS Route 53 / ELB / CloudFront or equivalent Azure/GCP services
- Familiarity with WAF/DDoS concepts
- Basic knowledge of Infrastructure-as-Code such as Terraform or CloudFormation
- Experience supporting hybrid environments that combine local infrastructure and cloud platforms
