You will be responsible for the design, deployment, and operational excellence of industry-leading platforms such as Zoom and WebEx, while leveraging cloud technologies like AWS to deliver resilient, secure, and innovative solutions.
As an Infrastructure Engineer III at JPMorganChase within the Corporate Sector, youutilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities
- Lead the engineering, deployment, and optimization of enterprise voice and video platforms across global regions.
- Serve as a subject matter expert (SME) on tools such as Zoom and WebEx.
- Architect and implement voice/video solutions that align with business needs, security policies, and compliance requirements.
- Collaborate with stakeholders across engineering, cybersecurity, risk, and vendor teams to deliver integrated, scalable solutions.
- Oversee complex migrations, feature rollouts, lifecycle upgrades, and decommissioning of legacy systems.
- Develop automation and tooling to improve reliability, observability, and efficiency (using Python, PowerShell, or similar).
- Support cloud-based architecture and integration with platforms such as AWS, with a focus on resiliency and performance.
- Provide tier-3 support, perform root cause analysis, and drive incident resolution and continuous improvement.
- Maintain documentation, operational runbooks, and architectural diagrams.
- Mentor junior engineers and contribute to best practices and knowledge sharing across the team.
- Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 6+ years of relevant experience managing enterprise voice and video platforms.
- Proven expertise with SaaS platforms like:
- Zoom (including large-scale deployments)
- WebEx
- Strong scripting or development experience (e.g., Python, PowerShell, JavaScript).
- Hands-on experience with AWS or other cloud platforms (e.g., Azure, GCP).
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills and ability to influence stakeholders at various levels.
- Experience working in regulated or enterprise-scale environments.
Preferred qualifications, capabilities, and skills
- Industry certifications (e.g., CCNP Collaboration, AWS Certified Solutions Architect).
- Experience with SIP routing, SBCs, voice gateways, and call analytics.
- Exposure to compliance monitoring tools (e.g., Theta Lake, NICE, Verint).
- Familiarity with integration of collaboration tools with ITSM, directory services, and productivity platforms (e.g., Jira, ServiceNow, Office 365).
