Infrastructure Engineer III- Network Rapid Response Team (Network Operation Engineer)

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase as a part of the Network Rapid Response Team, your endless curiosity about technology will help you propel innovation and your career

Job Responsibilities

• Own and driveproduction incident management, including triage, restoration, communications, escalation, and post-incident actions.
• Leadproblem managementto identify root cause, implement corrective actions, and reduce recurrence through durable remediation.
• Execute and governchange managementactivities, ensuring changes are assessed for risk, validated, documented, and aligned to resiliency/security expectations.
• Manageservice deliveryresponsibilities including lifecycle management, service evolution, and operational readiness for new capabilities.
• Serve as theprimary customer interfacefor day-to-day operational issues, queries, and status updates.
• Define, maintain, and improveMIS/operational reporting requirementsto support process health, capacity planning, and service performance.
• Utilizeenterprise-authorized AI capabilitiesto accelerate monitoring, capacity analysis, and documentation, validating outputs and handling data per sensitivity/security requirements.
• Applyreuse-first and automation/AI-assisted approachesto identify recurring risks and improve remediation workflows and providetechnical leadershipas a team lead and/or SME coach and mentor less experienced engineers.
• Contribute tofunctional goals, priorities, and service objectivesaligned to overall GT strategy.
• Create and maintain high-qualityrunbooks, procedures, and operational documentation independently apply critical thinking and sound judgment and advocate for customers duringinfrastructure- or business-critical events, ensuring timely decision-making and clear communications

Required qualifications, skills and capabilities

• BE/BS degree or equivalent with 3+ years of experience in Network Operation
• Expertise in one or multiple Network Technologies: Routing & Switching (LAN, WAN) IP Services (Load Balancing, Bluecoat Proxies and Firewalls), Datacenter Technologies (Nexus, ASR, VXLAN, Cisco ACI / SIMPL, Arista Fabric), Optical (Ciena)
• Experience working in a banking, exchange or technology type environment within a global organization
• Understand Network infrastructure components and how they are tracked and managed in various systems
• Executes within a customer-centric environment
• Ability to use (or learn) scripting languages such as Python, Ansible, etc.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Experience in Protocol Analyzers (Cpacket, BigSwtich, Wireshark, Riverbed)
• Experience in capacity/monitoring management tools (Splunk, SevOne, ThousandEyes)
• Strong communication skills †written and verbal
• Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment
  

Preferred qualifications, capabilities, and skills

• Demonstrated success leading as aTeam Lead/SMEin operationally critical environments.

Depth in enterprise-scale observability, capacity engineering, and operational excellence practices.