Specific Responsibilities
- Providing technical support for AWS systems running SAP and some non SAP applications
- Responding to customer tickets in a timely manner, owning infrastructure issues to resolution
- Proactively identifying the root cause of issues and recommending and implementing solutions
- On projects supporting the build and migration of SAP systems on AWS
- Liaising with basis, and other team members to support a customer s requirements
- Providing out of hours support cover when scheduled to the support rota
- Deploying Lemongrass tooling to support the automation of basis and infrastructure activities
Required
- Self-starter, who can work independently, with, and across teams
- Working directly with clients and project teams to implement processes and technology that support various technical and business functions
- Hands-on engineering, configuration of cloud infrastructures using various automation tools
- Some knowledge of automated provisioning and DevOps tooling.
- Demonstrated involvement in projects that span the lifecycle from planning and design, through deployment, configuration, and migration
- Technical understanding of AWS IaaS, SaaS & PaaS offerings
- In-depth experience in AWS compute, storage, network, load balancer, and container management
- Experience with SUSE, RHEL and Windows operating systems.
- Experience with Networking principles and implementation.
- Experience with system and environment hardening.
- Experience with application and infrastructure management and monitoring tools
- Ability to work effectively in pressurized situations and can be relied upon to deliver, irrespective of circumstances
- Execution of periodic infrastructure and security checklists in existing environments.
- General infrastructure maintenance functions based on our SysAid ticketing system and Internal RAAID actions.
- Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.
Desired
- The candidate would hold one or more of the following certifications:
- AWS SysOps Administrator Certification
- AWS Advanced Networking Certification
- AWS Security Certification
