Job Title
Application Support Engineer – Automation & Infrastructure
Job Description Summary
We are seeking a hands-on Application Support Engineer to join the Technology Operations team. This role is responsible for building, automating, and supporting infrastructure and application services across a range of enterprise platforms and third-party software solutions.
The ideal candidate will have experience in application support and automation, with hands-on Infrastructure as Code (IaC) capabilities and experience using tools such as Ansible. This role combines automation engineering, application lifecycle management, and production support, with a focus on improving reliability and reducing manual effort.
Responsibilities
- Design, build, and maintain infrastructure as code (IaC) solutions for application deployment and management
- Develop and enhance Ansible-based automation for provisioning, configuration, and operational support
- Contribute to establishing standards for automation and infrastructure management across supported platforms
- Build and maintain automation processes for installation, configuration, and patching of third-party software
- Support application lifecycle management, including maintaining systems aligned with N1 patching standards
- Provide hands-on support for third-party enterprise software platforms such as SAP, Oracle, Axway, Qlik, or similar systems
- Troubleshoot issues across application, infrastructure, and integration layers in production and non-production environments
- Partner with engineering teams to implement repeatable, low-maintenance deployment solutions
- Document deployment, patching, and operational procedures
- Monitor application health and contribute to improving stability and performance
- Support disaster recovery planning and execution activities
- Collaborate with Cloud Engineering, Security, and Operations teams
- Contribute to continuous improvement initiatives to increase automation and reduce manual operational processes
Required Qualifications
- 4+ years of experience in Application Support, Systems Administration, or similar role
- Hands-on experience with automation or configuration management tools (Ansible preferred)
- Hands-on experience with Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar
- Experience supporting enterprise or third-party applications in production environments
- Experience with application patching, upgrades, and lifecycle management, including maintaining systems at N1
- Experience using scripting or automation languages (Python, Bash, or similar) to support and extend automation workflows
- Hands-on experience supporting applications in AWS-based cloud environments, including core infrastructure services
- Knowledge of Incident, Problem, and Change Management practices (ITIL)
- Strong troubleshooting and problem-solving skills
Preferred Qualifications
- Experience supporting third-party enterprise software (COTS) such as SAP, Oracle, Axway, Qlik
- Experience using Ansible in production environments
- Experience building or maintaining Ansible playbooks, roles, or reusable automation workflows
- Experience working with middleware, integration layers, or distributed systems
- Exposure to CI/CD pipelines and DevOps practices
- Experience with monitoring tools (Splunk, Dynatrace, CloudWatch)
- Experience with ServiceNow or similar ITSM tools
Education
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
