Key Responsibilities
- Respond to user and client escalations and involve functional or management teams as required.
- Manage incidents and requests using ITSM tools.
- Apply, test, and implement changes, followed by proper customer handover.
- Handle incidents/problems/service requests promptly to reduce impact on client service quality.
- Participate in high-priority on-call support groups for smooth role transition.
- Identify and suggest opportunities for operational improvements and automation.
Technical Experience
- Hands-on experience in Windows Server Administration.
- Strong troubleshooting and analytical skills in Windows Server environments.
- Deep technical knowledge in VMware virtualization (v5.x / v6.x).
- Experience in installing, patching, managing, and upgrading Windows servers.
- Skilled in managing data security, user access configuration, and maintaining system stability.
Professional Attributes
- Excellent communication and presentation skills.
- Leadership, team handling, and team building capabilities.
- Strong analytical and problem-solving abilities.
- Ability to work independently and proactively.
Mandatory Skills
Windows Server Administration, VMware (5.x/6.x), Server Patching & Upgrades, Incident & Change Management, Data Security, ITSM Tools
