Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Network Operations & Service Management

Good to have skills : SD Access Operations

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve issues efficiently. The practitioner follows established operational procedures and models to maintain service stability and ensure high-quality support. The position demands continuous interaction with various technology platforms, including networks and operating systems, to uphold seamless service delivery and user satisfaction.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance support processes and improve service delivery.
• Document and communicate technical issues and resolutions clearly to stakeholders.
• Assist in monitoring infrastructure performance and proactively identify potential issues.
• Support junior team members by sharing knowledge and providing guidance when necessary.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Network Operations & Service Management.
• Good To Have Skills: Experience with SD Access Operations.
• Strong understanding of network infrastructure components and service management principles.
• Ability to troubleshoot and resolve issues related to operating systems, network connectivity, and application platforms.
• Familiarity with incident management and problem resolution methodologies.
• Effective communication skills to interact with users and technical teams.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Network Operations & Service Management.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.