Infra Tech Support Practitioner

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain operational excellence, all while adapting to the evolving needs of the business environment.

Key Responsibilities

• Provide L2 Network Support and troubleshooting
• Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999
• Flexibility towards working on shifts.
• Good understanding of the Network Architecture of the Organization and ability to deliver results as per the timelines.
• Front End Internal, External, and client audits and work towards the closure of the findings.
  
  

Technical Experience

Mandatory

• Strong technical expertise in configuring and troubleshooting any of the firewalls, with a preference for Fortigate or Palo Alto.
• Strong technical knowledge on configuring and troubleshooting Switching and Routing
  
  

Additional Skills

• Knowledge on Cloud Technology
• Knowledge on Scripting
• Knowledge on Wireless Technology
• SSL VPN Configuration and Troubleshooting
  
  

Professional Attributes

• Excellent verbal and written communication skills.
• Customer handling skills and good interpersonal skills
• Ability to take complete ownership of the tasks
• High level of initiative and innovative ideas
• Positive Attitude towards work
• Ability to work as Team
• Work independently with minimal assistance
  
  

Additional Information

• Certification on Cloud Technology
• Any degree 15 years of Full-time education