Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Site Reliability Engineering

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that services run smoothly across multiple platforms. You will be responsible for troubleshooting hardware and software problems, implementing technological solutions, and providing support for configured services, all while adhering to defined operating models and processes. Your role will require both remote and onsite support, ensuring that systems operate efficiently and effectively.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor system performance and proactively address potential issues.
• Perform Chaos , stability, resiliency Testing.
• Provide RCA analysis and fixes for P1 issues
• Reduce MTTR & MTTD
  
  

Professional & Technical Skills

• Must Have Skills: Proficiency in Site Reliability Engineering.
• Strong understanding of system architecture and design principles.
• Experience with cloud platforms and services.
• Familiarity with automation tools and scripting languages.
• Knowledge of monitoring and logging tools to ensure system reliability.
• Additional knowledge of Storage and Linux infra environment.
• Advance to Intermediate knowledge of Gen /Agentic AI
  
  

Additional Information

• The candidate should have minimum 5 years of experience in Site Reliability Engineering.
• This position is based at our Noida office.
• A 15 years full time education is required.