Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Google Cloud Platform Administration
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. Candidate will have expertise in Google Cloud Platform (GCP) and demonstrate strong proficiency in Infrastructure as Code (IaC) using Terraform, along with solid knowledge of both Linux and Windows operating systems. In this role, you will design, build, and maintain scalable cloud infrastructure while managing DNS configurations and automating infrastructure provisioning.
Roles & Responsibilities:
Design, deploy, and manage GCP infrastructure including Compute Engine instances, Cloud Storage, Cloud SQL, and other cloud services
Develop and maintain Infrastructure as Code (IaC) templates using Terraform to automate infrastructure provisioning and management
Configure and manage Cloud DNS zones, DNS records, and ensure high availability of DNS infrastructure
Administer and troubleshoot both Linux (CentOS, Ubuntu, Debian) and Windows Server environments
Implement security best practices, identity and access management (IAM), and network security controls
Monitor cloud infrastructure performance, optimize resource utilization, and manage costs
Collaborate with development and operations teams to support application deployment and cloud solutions
Implement disaster recovery and backup solutions to ensure business continuity
Professional & Technical Skills:
4-8 years of professional experience in cloud infrastructure engineering or DevOps
Hands-on experience with Google Cloud Platform (GCP) services and solutions
Strong proficiency in Terraform for Infrastructure as Code (IaC) development and management
Advanced knowledge of Linux system administration and command-line tools
Working knowledge of Windows Server administration and PowerShell scripting
Proficiency with Cloud DNS configuration, management, and DNS protocols
Experience with version control systems (Git, GitHub, GitLab)
Knowledge of containerization technologies (Docker, Kubernetes) is a plus
Additional Information:
- The candidate should have minimum 3 years of experience in Google Cloud Platform Administration.
Experience with CI/CD pipeline tools (Bitbucket, Jenkins, GitLab CI, Google Cloud Build)
Knowledge of infrastructure monitoring and logging solutions
Experience with multi-cloud environments (AWS, Azure)
Familiarity with configuration management tools (Ansible, Puppet, Chef)
Experience with database management and optimization (Cloud SQL, Firestore
, 15 years full time education
