Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Linux Architecture, Cisco UCS Administration

Good to have skills : Shell Scripting

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients directly, either remotely or onsite, to identify and resolve issues efficiently. The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of various technology platforms and supporting continuous business operations.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance infrastructure performance and reliability.
• Document and communicate technical issues and resolutions clearly to stakeholders.
• Assist in monitoring system health and proactively identify potential risks or disruptions.
• Support junior team members by sharing knowledge and providing guidance when necessary.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Linux Architecture and Cisco UCS Administration.
• Good To Have Skills: Shell Scripting.
• Strong understanding of Linux system components, including kernel, file systems, and process management.
• Experience with troubleshooting and resolving issues related to operating systems and network configurations.
• Familiarity with infrastructure monitoring tools and incident management processes.
• Ability to analyze logs and system metrics to diagnose and resolve technical problems effectively.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Linux Architecture.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education