Infra Support Engineer

Roles & Responsibilities:

Monitor and maintain IT infrastructure, servers, and network systems.

Provide L1/L2 technical support for hardware, software, and network-related

issues.

Troubleshoot system, server, VPN, email, and connectivity problems.

Manage Windows/Linux servers and perform routine health checks.

Handle system backups, patch management, and antivirus updates.

Monitor infrastructure alerts and respond to incidents within SLA timelines.

Coordinate with vendors and third-party support teams when required.

Maintain documentation for infrastructure configurations and procedures.

Conduct remote troubleshooting

Customize desktop/laptop applications to meet user needs

Preventive / Corrective maintenance of all the Laptops

Responsible for Installation, Maintenance & Troubleshooting of Desktops, Servers

and their operating system, Network devices, Printers.

Key skills:

- Operating systems (Windows and Linux), MS office, Outlook, Printer

- Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)

- Knowledge on server handling

- Basic cloud knowledge (Azure/AWS)

Added advantage:

- Knowledge about MSSQL Database

- TFS/GIT

- IIS, Apache

- Docker container