Infra-Server & Storage Support Lead

Renault Nissan Technology & Business Centre India

Chennai, India

6-8 Years

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Posted 6 hours ago
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Job Description

Key Responsibilities

Incident & Problem Management
Serve as primary escalation point for L2 server and storage incidents.
Lead incident triage, troubleshooting, and resolution for critical and complex issues.
Conduct detailed root cause analysis (RCA) for recurring incidents and implement preventive measures.
Server Infrastructure Administration
Manage Windows Server and Linux Server environments, including patching, updates, and performance tuning.
Oversee VMware vSphere/ESXi administration VM provisioning, migration (vMotion), clustering, and resource allocation.
Ensure server security hardening and compliance with organizational policies.
Storage Administration
Administer enterprise storage platforms (NetApp, Dell EMC, or equivalent).
Perform provisioning, performance monitoring, snapshot management, and storage tiering.
Plan and execute storage expansions, migrations, and optimizations.
Backup & Disaster Recovery
Manage enterprise backup solutions (Veeam, Commvault, or equivalent), including job configuration, monitoring, and restore processes.
Develop and test disaster recovery (DR) plans to ensure business continuity.
Change & Configuration Management
Review and approve server and storage changes as per ITIL change management processes.
Maintain accurate configuration documentation and system inventories.
Monitoring & Reporting
Utilize monitoring tools to track server and storage performance, capacity, and availability.
Generate monthly reports on SLA compliance, incidents, and performance trends.
Vendor & Stakeholder Coordination
Liaise with hardware/software vendors for troubleshooting, firmware updates, and warranty/RMA processes.
Work closely with other IT teams (network, security, applications) for cross-domain issue resolution.
Leadership & Mentoring
Provide technical guidance and mentoring to L2 engineers.
Assist in skills development and cross-training within the infrastructure team.

Qualifications & Skills

Bachelor's degree in IT, Computer Science, or related discipline.
68 years of experience in server and storage administration, with at least 2 years in a lead or senior role.
Hands-on expertise in Windows/Linux server management, VMware, and enterprise storage systems.
Experience with backup technologies (Veeam, Commvault, or similar).
Strong problem-solving skills and ability to work under pressure in critical situations.
Familiarity with ITIL v4 processes (Incident, Problem, Change Management).
Preferred Certifications: MCSE/MCSA, VMware VCP, NetApp NCDA/NCIE, ITIL Foundation.

Work Environment