Information Technology System Administrator

Job Title: IT System Administrator

Experience: 5 – 8 Years Location: Saibaba Colony, Coimbatore

Shift: 09:30 AM – 06:30 PM (Day Shift)

Roles & Responsibilities:

1. IT Infrastructure & System Management

Install, configure, and maintain desktops, laptops, and IT systems across the organization.

Ensure high availability and performance of systems in a BPO environment.

2. Network Administration

Manage LAN/WAN networks, IP addressing, and connectivity.

Troubleshoot network issues and ensure minimal downtime.

Configure and maintain routers, switches, and network devices.

3. Operating System Management

Install, configure, and support operating systems including Linux, Ubuntu, and Windows.

Perform regular system updates, patches, and performance monitoring.

4. Dialer & Server Support

Manage and support Vicidial dialer systems.

Monitor dialer performance and ensure smooth calling operations.

5. Security & Firewall Management

Configure and manage firewalls (Fortigate, Tacitine).

Implement security protocols, access controls, and monitor vulnerabilities.

Ensure data protection and system security compliance.

6. Hardware & Peripheral Support

Diagnose and resolve issues related to desktops, laptops, and hardware components.

Handle support for headsets, printers, and other peripherals.

Manage printer maintenance including cartridge refilling and replacements.

7. Installation, Configuration & Troubleshooting

Perform end-to-end installation, configuration, and troubleshooting of hardware and software.

Provide quick resolution to technical issues to support uninterrupted operations.

8. Asset & Inventory Management

Maintain accurate records of IT assets, system allocations, and inventory.

Track movement, maintenance, and lifecycle of IT equipment.

9. User Support & Vendor Coordination

Provide technical support to employees for system, network, and application issues.

Coordinate with external vendors for repairs, AMC, and procurement.

Key Skills Required:

Strong knowledge of networking, IP configuration, and system administration

Hands-on experience with Linux, Ubuntu, and Windows OS

Experience working with Vicidial dialer systems

Knowledge of firewall management (Fortigate, Tacitine)

Strong troubleshooting and problem-solving skills

Ability to manage IT assets and documentation effectively