Information Technology Support Specialist

We are hiring an IT Support Engineer for our Bangalore location.

Job Description

Responsibilities

• Alert Monitoring and Event Monitoring related to system / network / application;
• Ticket creation and ticket dispatching (+ follow-up);
• Gather and analyse logs;
• Troubleshoot and resolve incidents based on SOP/procedures;
• Identify and analyse problems in order to help the identification of the root cause;
• Ensure that the solutions identified are formalized and documented (KB, ITSM, CMDB,...);
• Responsible for timely escalation of tickets to an appropriate level;
• Deliver productivity improvement and Incident / Event reduction;
• Identify repetitive tasks that could be automated;
• Participate in crisis call

Requirements

• At least one plus year of experience on the infrastructure / IT support / L1 support side.
• Able to express complex technical concepts effectively, both verbally and in writing;
• Can take ownership of multiple projects and deadlines;
• Able to prioritize workload based on criticality and business impact;

Work Arrangements:

• Onsite, rotational support role (standard office hours with occasional 24/7 standby support).
• Office Location: Marathahalli Ring Road, Outer Ring Road, Bengaluru.