Role name: It support engineer:
Experience:1-2 years
Location: Kolkata
Role Overvie
wThe Service Desk & Remote Support team is responsible for delivering technical assistance, account management, and coordination across IT operations. This role ensures smooth functioning of IT services, user support, and system reliability
.Key Responsibilitie
sTechnical Suppor
- tTroubleshooting hardware, software, and network issues
- .Application-level support for business-critical tools
- .Vulnerability remediation and patch management
- .Remote assistance for end-users
.Account & Access Managemen
- tUser enrollment and onboarding support
- .Password management and recovery
- .Access provisioning for systems and applications
- .Account troubleshooting and escalation
.Documentation & Monitorin
- gTicket logging and incident tracking
- .System monitoring and alert response
- .Log management for compliance and auditing
- .Knowledge base updates and process documentation
.Coordination & Communicatio
- nTeam coordination with field engineers and IT staff
- .Incident communication to stakeholders
- .Cross-team collaboration for issue resolution
- .Escalation management for critical incidents
.Skills & Qualification
- sStrong knowledge of IT service desk operations
- .Familiarity with remote support tools and ticketing systems
- .Ability to document processes and maintain compliance standards
- .Excellent communication and coordination skills
- .Problem-solving mindset with attention to detail
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