Information Technology Support Engineer

Position –Deskside support tech

Job Summ

ary:The L2 Desktop Support Technician is responsible for providing advanced technical support

andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfact

ion.
Key Responsibili

ties:· Provide Second-level technical support for desktop/laptop hardware, software, and perip

heralis

sues.· Install, configure, and maintain operating systems, software applications, and system upd

ates.· Perform root cause analysis to identify recurring technical problems and develop solut

ions.· Excellent in troubleshooting break/fix issues of windows and mac comp

uters· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and

VPN.· Collaborate with IT team members on projects, upgrades, and implementat

ions.· Maintain accurate records of work performed, issues, and resolutions using the comp

any'sticketing sy

stem.· Provide remote support and troubleshooting for users working from home or in the f

ield.· Train and mentor junior support technicians as ne

eded.· Ensure compliance with IT policies, security protocols, and best pract

ices.· Perform routine maintenance and inspections to ensure optimal performance of equi

pment· Build and maintain strong relationships with end users and ensure user satisfa

ctionQualificat

ions:· Associate's or bachelor's degree in information technology, Computer Science, or re

latedfield, or equivalent work experi

ence.· 2-4 years of experience in a desktop support or similar

role.· Strong knowledge of Windows and Mac operating sys

tems.· Proficiency with Microsoft Office Suite and other common software applicat

ions.· Experience with Active Directory, group policies, and user account manage

ment.· Familiarity with remote desktop tools and support soft

ware.· Excellent problem-solving and analytical sk

ills.· Strong communication and interpersonal sk

ills.· Ability to work independently and as part of a

team.· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Su

pportTechnician (MCDST) are a