Information Technology Support Engineer

Job Summary

We are hiring an IT Support Engineer to provide technical assistance and support for hardware, software, and network issues. The ideal candidate will have strong troubleshooting skills and a customer-focused approach.

Key Responsibilities

• Provide technical support to end-users
• Troubleshoot hardware and software issues
• Install, configure, and maintain systems
• Manage user accounts and permissions
• Monitor system performance and security
• Document issues and solutions
• Escalate complex issues to senior teams

Required Skills & Qualifications

• Bachelor's degree in IT or related field
• Knowledge of operating systems (Windows, Linux)
• Basic networking knowledge
• Strong communication and problem-solving skills

Preferred Qualifications

• Certifications such as CompTIA A+ or Network+