Information Technology Specialist
AVASO Technology Solutions - India across multiple locations (On-site)
Job Opportunity:
Position: Network EUC- L2 Role
Location: Vadodara, Gujarat, India
Employment Type: Freelancer- Demand Based On-Site Support
Type of Agreement: Independent Contractor
Experience: 2+ years
Required languages: English (Business Speaking)
Skills: EUC, Desktop, Network, servers, HW & SW, Wi-Fi.
Company Overview:
Website: - https://www.avasotech.com/
AVASO Technology is a global leader in IT solutions and services, specializing in providing top-notch support and managed services. We are dedicated to delivering innovative technology solutions to clients worldwide. If you are an experienced IT professional with expertise in EUC, Desktop, Network, Servers, Hardware & Software, and Wi-Fi. Join AVASO and help businesses succeed with reliable and efficient IT services.
As an AVASO employee, you will be part of a global organization offering IT services to national and international clients across various industries.
With coverage in over 190+ countries and global distribution capabilities, AVASO has a proven track record of delivering best-in-class technology solutions to businesses of all sizes, including some of the world's most recognized brands.
AVASO provides excellent growth opportunities, the chance to work with a strong global company, and a rewarding financial package.
Position Overview:
We are currently looking for an experienced IT Support Specialist to join our team in Vadodara, Gujarat, India.
This is a freelance, demand-based, on-site support role for a Network EUC - L2 position. The selected candidate will be responsible for providing technical support, troubleshooting, and IT assistance to end users. This role requires strong technical expertise, excellent problem-solving skills, and a customer-centric approach to ensure seamless IT operations and user satisfaction.
Role Overview:
Supports the Corporate IT Business community, providing second level support for End user desktop and IT Site support issues, and assists the management team with day-to-day operations of the group. Receives, assesses, troubleshoots, and escalates support incidents & requests.
- The IT Support Specialist Level 2 – Desktop Technician will provide day to day localOnsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
- The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
- Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
- Providing fault analysis to customers various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
- An ideal candidate should have 1-3 years experience in Windows Desktop support.
Key Responsibilities and Functions:
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Installation, upgrade, support and troubleshooting XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating systems, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Required Skills & Qualifications:
- Bachelor's degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA's.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- In addition, the IT Support Specialist Level 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.
Must have Documents:
- UAN card,
- Medical insurance policy
- One-year medical certificate.
Must have skills :
- Exceptional technical and troubleshooting skills
- Excellent written and verbal communications skills.
- Comfortable operating in a fast-paced environment with minimal supervision.
Why AVASO Technology
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
How to Apply:
Ready to take your career to the next level Apply now by sending your resume: [Confidential Information] or call or WhatsApp me over +91-8528538998.
AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
