Information Technology Services Specialist

As an IT Senior Specialist you work closely with a team of IT professionals with the primary responsibility to execute local IT projects, provide solutions to issues, and help manage local stakeholders to ensure the team is delivering a high level of customer care

Role : IT Senior Specialist

Exp : 7-11yrs

Location : Gurgoan

Job Description--Technical proficiency

• Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
• Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
• Experience in effectively communicating and presenting technical concepts to management, peer group and staff
• Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
• MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience
• ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL system and ticketing process
• LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
• SCCM or imaging software experience
• Exposure to cloud technology
• VoIP experience
• Experience in working with teams