We seeking an ITSM professional proficient with Incident , Problem and change Management with ITIL certifcation
Job Details:
Experience : 5 - 10 yrs
Shift : Rotational shifts inclusive of night shift and Rotational Week off
Location: Chennai Shollinganullur
Responsibilities:
- Design, implement, and optimize IT Service Management processes based on ITIL best practices.
- Lead ITSM tool configuration, customization, and integration to enhance service delivery.
- Conduct regular assessments of ITSM processes to identify areas for improvement and implement changes accordingly.
- Collaborate with IT teams to ensure that service level agreements (SLAs) are met and continuously monitored.
- Provide training and support to staff on ITSM tools and processes to foster a culture of continuous improvement.
- Analyze service performance data and prepare reports for management to aid decision-making.
- Manage incident, problem, change, and release management initiatives to minimize disruptions and improve service availability.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- years of experience in IT Service Management, preferably in a senior or lead role.
- Deep understanding of ITIL framework and certification (ITIL Expert preferred).
- Proficiency in using ITSM tools such as ServiceNow, BMC Remedy, or similar.
- Strong analytical and problem-solving skills with a focus on process optimization.
- Excellent communication and interpersonal skills, capable of working with technical and non-technical stakeholders.
- Ability to mentor and lead junior staff members and foster a collaborative team environment.
