Information Technology Service Management Consultant

Job Title: ITSM Developer

Location: Pune

About the Company:

A global leader in energy, technical, and facilities services, operating across 20+ countries with a significant presence across Europe, North America, and other key markets. The organization employs approximately 83,000 people worldwide and plays a pivotal role in supporting customers through energy, digital, and industrial transitions. With a strong engineering heritage, the company delivers integrated solutions spanning electrical and mechanical engineering, HVAC, energy efficiency, refrigeration, fire safety, facilities management, and complex digital infrastructure. Its teams manage mission-critical environments and essential assets for clients in both public and private sectors.

Financially, the group continues to demonstrate resilience and scale, generating over 19 billion in revenue. It maintains a robust order book and a long-term strategy focused on sustainability, operational excellence, and supporting the global shift toward lowcarbon solutions.

This is a purposedriven organization known for its technical expertise, innovation culture, and commitment to building a more efficient, sustainable future.

Experience:

• Total Experience: 5
• Relevant Experience: 5

Role Overview:

We are seeking an experienced Senior ServiceNow ITSM Developer to join our team. In this role, you will be responsible for designing, developing, and implementing ServiceNow solutions to support IT Service Management processes. You will work closely with stakeholders in an Agile/Scrum environment, translating business requirements into technical solutions while ensuring scalability, performance, and compliance with best practices.

Key Responsibilities:

Design, configure, and customize ServiceNow SecOps modules (SIR, VR, Threat Intelligence, and related applications).

Develop and maintain integrations between ServiceNow and security tools (SIEM, vulnerability scanners, threat feeds, etc.).

Implement automation for security workflows, playbooks, and response actions.

Customize UI, forms, and dashboards for security operations teams.

Ensure compliance with security best practices, governance, and regulatory requirements.

Collaborate with security analysts, architects, and developers to gather requirements and deliver solutions.

Participate in Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives).

Troubleshoot and resolve technical issues related to SecOps modules and integrations.

Document technical designs, workflows, and integration specifications.

Mentor junior developers and contribute to knowledge sharing within the team.

Required Skills & Qualifications:

• Mandatory Skills:
• Knowledge of ITOM, ITAM, or HRSD modules.
• Experience with ServiceNow Flow Designer and IntegrationHub.
• Familiarity with Agile development tools (e.g., Jira, Azure DevOps).
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Used to or willing to work in European teams.

• Good to have Skills:
• Strong knowledge of JavaScript, Glide API, and ServiceNow scripting.
• Experience with security tool integrations (e.g., Splunk, Qualys, Tenable, Rapid7).
• Familiarity with Agile/Scrum methodologies.

• Soft Skills:
• Strong problem-solving mindset and attention to detail
• Excellent communication skills and ability to explain complex concepts to non-technical stakeholders
• Passion for data and continuous learning

• Educational qualifications: Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, or related field