Project Description:
- Monitoring as a Platform, a platform that is the first critical step towards a self-managed infrastructure, and includes capabilities like real-time monitoring, intelligent networks, self-healing and IoT to achieve improved productivity, organizational agility and improved employee experiences.
Responsibilities:
- * Manage the end-to-end delivery of analytics services, ensuring adherence to service level agreements (SLAs) and client requirements.
- * Serve as the primary point of contact for client engagements, establish and maintain strong relationships, and proactively address client concerns or issues.
- * Lead a team of analysts, providing guidance, mentoring, and performance management to ensure the team's effectiveness and professional growth.
- * Collaborate with stakeholders to define and prioritize analytics service requirements, develop service delivery plans, and coordinate resources to meet project timelines.
- * Establish and implement quality assurance processes and best practices to ensure the accuracy, completeness, and reliability of analytics solutions delivered to clients.
- * Oversee the maintenance, enhancement, and support of analytics applications, ensuring their stability, availability, and performance.
- * Generate regular reports on service delivery metrics, performance, and client satisfaction.
- * Maintain documentation related to service processes, operational procedures, and client-specific requirements.
- * Identify, assess, and manage risks and issues related to service delivery, taking proactive measures to mitigate potential disruptions or delays.
Mandatory Skills Description:
- * Experience with Elastic
- * Basic AWS
- * Basic Linux
- * Knowledge of Grafana
- * Knowledge of Terraform
- * Knowledge of Ansible
- * Knowledge of Python
- * Knowledge of Integration and Performance
- * ITIL/ITSM,
- * Strong understanding of disaster recovery, backup, and security practices in SaaS and Non-SaaS
- * Proven ability to manage a cross-functional team in a high-pressure environment
- * Excellent communication skills
