Information Technology Sales Manager

Company: Atomic North Pvt Ltd. (formerly known as SupraITS Pvt. Ltd)

Shift : EST or Night Shift

IT Sales-Account Manager

About Atomic North

Atomic North Private Limited (www.atomicnorth.com) is the India-based global delivery organization supporting North American clients through its parent company, Supra ITS (www.supraits.com). Atomic North delivers services across Managed IT, Cloud, Cybersecurity, Application Services, and Business Operations, operating in a 247 global delivery model.

As an extension of client-facing teams, Atomic North takes end-to-end ownership of service outcomes, with a strong focus on operational discipline, clear communication, and consistent service quality. The organization serves as the central delivery and operations backbone for Supra's Managed IT, Application Services, and BPO businesses.

As an integral part of Supra ITS international ecosystem, Atomic North works in close collaboration with North American leadership teams, ensuring transparency, governance, and seamless global delivery.

About Supra ITS

Founded in 1999, Supra ITS is a globally trusted technology services partner delivering Managed IT Services, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing. Headquartered in Brampton, Ontario, Supra ITS operates across Canada, the United States, the United Kingdom, and India.

Supra's Network Operations Centers (NOCs) in Canada and India provide 247 coverage, ensuring operational continuity and a consistently high client experience. Its end-to-end service portfolio spans infrastructure management, private and hybrid cloud, security operations, service desk, and disaster recovery.

With a security-first, SLA-driven approach, Supra ITS takes full ownership of client IT environments, enabling customers to focus on business growth while Supra ensures reliability, security, and scalability.

Canon Partnership

In 2021, Canon Canada made a strategic equity investment in Supra ITS, reflecting a shared commitment to secure, innovative, and customer-centric technology solutions.

Today, Canon and Supra operate as an integrated partnership combining Canon's global innovation and enterprise strength with Supra's agility and managed services expertise to drive rapid growth across North America.

Together, Canon and Supra are redefining enterprise technology delivery through strong engineering, operational excellence, and deep customer relationships.

About the Role

As a IT Sales-Account Manager, you will be part of Atomic North's IT operation team, supporting enterprise users across North America.

We are seeking a highly skilled IT Sales-Account Manager to join our team. The ideal candidate must have deep, hands-on Configure accurate and timely quotations for IT hardware and software focusing on Dell, Cisco, Fortinet, HPE, Microsoft (M365 and Azure) and Lenovo. You will be responsible for Maximize efficiency by providing prompt and exceptional sales support to Clients and Sales Managers based in Canada.

What You Bring

Technical Skills

Mandatory Requirements (Must-Haves)

• Minimum 8+Years Experience only in IT-Sales
• Ideally working for a Value-added reseller.
• Need exposure to products from Dell, Cisco, Fortinet, HPE, Microsoft (M365 and Azure) and Lenovo
• Excellent Communication Skills.
• EST Times

Professional Skills

• Maximize efficiency by providing prompt and exceptional sales support to Clients and Sales Managers based in Canada.
• Understand customer IT requirements and offer appropriate value-added services.
• Configure accurate and timely quotations for IT hardware and software focusing on Dell, Cisco, Fortinet, HPE, Microsoft (M365 and Azure) and Lenovo
• Acquire special bid pricing from vendors for larger opportunities and register opportunities
• Process orders with various distribution vendors such as Synnex, Ingram Micro, Tech Data
• Liaise with the accounting department to ensure accuracy of invoicing to clients Request
• Attend vendor sales and training seminars to enhance product knowledge and complete vendor sales certifications
• Manage backend vendor rebates
• Coordinate product delivery logistics for customers and internal requirements
• Liaison with Administrative, Technical and Operations departments to ensure successful and timely resolution of client demands.
• Create and assign Service Requests to appropriate teams
• Audit Service Requests to ensure all invoicing information is provided to the Accounting department
• Develop relationships with various Data and Telephony Providers; such as: Bell, Telus etc.
• Perform Return Material Authorization with Distributors and various Manufacturers
• Achieve client loyalty by ensuring complete problem discovery, investigation and resolution of all concerns

Rewards & Growth

This role includes performance-linked incentives along with structured career progression, skill development, and opportunities to move into senior engineering or leadership roles as the company grows.

Why Join Atomic North

• Direct exposure to North American enterprise environments
• Work with modern IT tools and platforms
• Clear KPIs, strong governance, and defined career paths
• Be part of a fast-growing global delivery organization