Job Summary
We are seeking a proactive and detail-oriented IT Operations Associate to support day-to-day IT infrastructure and operations. The role involves managing servers, IT assets, end-user support, virtualization environments, and network infrastructure to ensure smooth and secure IT operations across the organization.
Key Responsibilities
1. Server Management
- Monitor and maintain servers (Windows/Linux)
- Perform routine health checks, patching, and updates
- Ensure system availability, performance, and security
2. Asset Management
- Maintain inventory of IT assets (hardware & software)
- Track asset lifecycle (procurement, allocation, disposal)
- Ensure compliance with asset management policies
3. End-User Support
- Provide L1/L2 support for desktops, laptops, and applications
- Troubleshoot hardware, software, and network issues
- Handle user requests, incidents, and service tickets
4. Virtualization Management
- Manage and support virtual environments (VMware / Hyper-V)
- Monitor virtual machines and optimize resource usage
- Assist in provisioning and maintenance of VMs
5. Network & Security Management
- Configure and manage:
- Network switches
- Firewalls
- Monitor network performance and troubleshoot connectivity issues
- Implement basic network security practices
Required Skills & Expertise
Core Skills
- Server administration (Windows / Linux)
- IT asset management
- End-user / desktop support
- Virtualization technologies
Technical Skills
- VMware / Hyper-V
- Networking fundamentals (LAN/WAN, TCP/IP)
- Firewall and switch configuration
- ITSM tools (ServiceNow, Jira, etc.)
Security & Compliance
- Basic knowledge of IT security practices
- Patch management and system hardening
Preferred Qualifications
- Bachelor's degree in IT, Computer Science, or related field
- Certifications (preferred but not mandatory):
- ITIL Foundation
- Microsoft / Linux certifications
- CCNA
Key Competencies
- Strong troubleshooting and problem-solving skills
- Good communication and user-handling skills
- Ability to work in a fast-paced environment
- Team player with proactive attitude
